Help and Support

Do you have an academic assignment to complete—presentation, report, study, or dissertation?

  • We are here to assist you with your research process!

Do you need relevant scientific articles for your work? Are you unable to access the full text of an online article? Are you facing difficulties with your bibliography? Or do you simply require specific information?

  • We are here to help and will gladly answer all your questions as promptly as possible.

Contact us

By instant messaging

Click on the blue icon at the bottom of the page “Can I help you?” to access the chat.

By form

We will respond within 72 hours maximum.

By appointment

Simply contact us by email, indicating:

  • your name
  • the subject of your request
  • a proposed date and time for an appointment

You will find the various email addresses on the list of libraries.

  • ONLINE SERVICE TIMETABLES

Monday to Friday

Morning 08:30 to 12pm
Afternoon 14:00 to 17:00

  • Probable but not guaranteed attendance from 8am, from 12pm to 2pm and from 17:00 to 18:30.
  • The blue icon bubble at the bottom of the page indicates “Online” if we are available.

FAQ – Frequently Asked Questions

PRACTICAL INFORMATION

 

 

The libraries are located across the campuse of the four faculties of UniNE, as well as in various institutes

Yes, the UniNe libraries are public. The collections are freely accessible and can be found in our catalogue Swissocovery.

The opening hours can differ from one UniNe library to the other. For that reason, please select the desired library in order to check its specific opening hours.

Depending on the faculty, different types of training courses are available to UniNe students:

> General presentations that enable to improve documentary research and discover the other available UniNE resources
> Specialized documentary training courses, often included in the academic programs, that are designed to further help with documentary research, in a more targeted way (by fields for exemple).
> Specialized documentary research spontaneously organised depending on the needs.

Please check the complete list of training courses and services.

MY SWISSCOVERY ACCOUNT

&

MY LIBRARY CARD

 

 

Students and collabortors of UniNE

UniNe students and collaborators automatically receive a Capucine card, which allows them to register on the Swisscovery library service.

After leaving UniNe, you will still have access to our libraries, as they remain open to the general public. However, you will need to replace your Capucine card with a Swisscovery card. For more information, please ask the librarians.

General public (non-UniNE members)

If you are not a UniNe member, all the swiss library service can release a SLSP card under your name.

The library card number is located on the back of the Capucine card, just below the barcode. It consists of 10 numbers.

For UniNE students and staff

In case of loss, you can have your card blocked to prevent unauthorized use by contacting SITEL:

To block your library account so that no one else can borrow documents without your knowledge, please contact your librarian.

To obtain a new card, UniNE students and staff must contact the Registration Office or visit the Student Desk located in the main building. Ordering a new Capucine card costs CHF 25.–.

For users outside the UniNE community

Please visit the library with a valid ID.

The library account allows you to see at any time which items are on loan and their return dates (under the “My Loans” tab next to your name at the top right of the Swisscovery page).

If you encounter any difficulties, you can contact the librarians via the instant messaging service (blue bubble at the bottom of this page) or by email at .

Items are automatically renewed up to 5 times*. Your Swisscovery account allows you to manage your loan tracking.

If you encounter any difficulties, you can contact the librarians via the instant messaging service (blue bubble at the bottom of this page) or send an email to .

*Except for documents with special loan conditions.

The library account allows you to:

  • View the list of documents you have on loan and their due dates, as well as items you have requested, items to pick up or on hold, along with any overdue items and fines.
  • Renew the loan period for items you wish to (and are allowed to) keep, up to 5 times (automatic process).
  • Change your password if you wish.

DOCUMENT LOAN

 

 

 

 

 

 

 

You’ve located it in a library within the network:

› The book available in the library: Please note its reference number and retrieve it yourself. You are also welcome to browse the books available in the open access section on your own.
› The book is not currently available in the library: It may be located in a off-site storage (compact shelving or depot) or already on loan.

To request a book that’s not in available:

On the book’s catalog record:

  • Click on “Request: Loan”

  • Follow the instructions

  • Important: click on “Other options” (free of charge) and not on “ILL request” (charged) whenever possible.

UniNE students can borrow up to 100 books for a period of 28 days, with automatic renewal up to five times.

Items reserved by another user cannot be renewed.

Certain materials, such as music CDs, may be borrowed for 14 days. Please ask the librarians for more information.

If you want to borrow a book but someone else already has it and it is not available anywhere else in the Swisscovery network, you can place a reservation.

As soon as the book is returned, it will be set aside for you, and you will receive an automatic email notification.

Paid direct loan by postal mail allows you to order printed materials and receive them directly at home via postal delivery, for a fee of CHF 12 per item.

► Terms of use

  • Be registered on the SLSP network for Swisscovery.
  • Agree to comply with the lending conditions of the owning library.
  • No outstanding disputes with the owning library are allowed. The library reserves the right to cancel the order if necessary.
  • Have a postal address in Switzerland.

► Postal Address

The requested item will be sent by mail to the address provided in your user account.

Before submitting your request, please ensure that this address is correct. If not, update your user profile to avoid charges in case of delivery to an incorrect address. Make sure your changes are saved before placing the order.

► Charges apply (at your expense)

Postal delivery of an item is charged at CHF 12 per volume. Payment is made according to the terms set by the owning library.
Return shipping costs are the responsibility of the user.
Any additional costs resulting from postal reshipment (e.g. due to an incorrect address) or failure to collect the item are also the user’s responsibility.

► Deadlines

The loan period (indicated in your account before the item is mailed) and the lending conditions are determined by the owning library.
Delivery time corresponds to B Mail postal service: approximately 2 days.
If the requested item is unavailable — due to loss, current loan, or loan restrictions — the library will inform you.
By confirming your remote loan request, you acknowledge and accept these conditions.

No.

UniNE books can be returned at any of our library locations.

Books from the SLSP network that were borrowed via UniNE must be returned to the library that originally lent them.

SLSP sends a return request message one day after the due date. Seven days later, you will receive a first reminder with a CHF 5.- per book. Seven days after that, a second reminder will be sent with an additional CHF 5.- per book, and so on.

Please note that these fines increase progressively with each delay!

This information is available on your user account.

The following libraries are reference libraries and do not lend out their documents:

 the Law library (except for UniNE law students)
 the Institute of Physics library
 the Seyrig library

Photocopies can, however, be made on site.

SCIENTIFIC JOURNALS

 

 

 

From a UniNE desktop computer

When using a desktop computer on campus, search for the journal title directly in the Swisscovery metacatalog.

UniNE subscribes to many electronic journal packages as well as individual titles. All these journals are accessible via Swisscovery and can be consulted with a VPN connection. Use the advanced search by title and select “Journals” under resource type, or alternatively, use a simple search and select the “available online” facet. You can also directly search for articles (see next section).

From a laptop or mobile device

On a laptop or mobile device, you need to install VPN before accessing the catalog. If you are on campus, the “unine” Wi-Fi network is sufficient.

To find an article for which you have the references, use Swisscovery, which can also be accessed from the Electronic Journals page.

Note: We no longer have access to the A to Z list of periodicals.

Example

Zittoun, T., Levitan, D., & Cangia, F. (2018). A sociocultural approach to mobile families: A case study. Peace and Conflict: Journal of Peace Psychology, 24(4), 424-432.

Several search options are available:

By journal name

UniNE subscribes to many electronic journal packages as well as individual titles, accessible through Swisscovery and viewable with a VPN connection. Using the advanced search, enter the journal title by selecting the field “Title” (e.g., Peace and Conflict: Journal of Peace Psychology) and select “Journals” under “Document Type.”

By article identifiers

Using the advanced search, you can also search for articles by entering as many details as you have. For example:

  • Author: Zittoun.
  • Title: A sociocultural approach to mobile families: A case study.
  • Document type : Articles.
  • Language : Anglais.
  • Publication year : 2018.

If full text access is not available for the desired article’s year, check in Swisscovery whether a library holds the journal in print for consultation.

Contact us

Librarians are available to assist you in case of difficulty via the library’s instant messaging service (blue bubble at the bottom of this page) or by email at .

To access electronic journals from outside the campus, install the VPN software on your computer or mobile device.

For more information about VPN, see:

When a journal regularly publishes relevant articles on a research topic, creating an alert can be especially useful for longer-term research projects such as a master’s thesis or dissertation.

Between the initial search to define the topic and the completion of the work, a significant number of articles on the subject may be published.

Journals, publishers, and databases offer email or RSS alerts containing summaries of new issues. Alerts are free but often require registration.

Alerts are also available for Open Access journals.

For more information on alert systems, see the FAQ section:

Peer-reviewed journals can be identified in two ways:

  • The information may be found in the editorial details provided on the journal’s or publisher’s website.

  • For print versions of the journal, peer-review information can often be found within the journal itself, either on the first pages or at the very end of the publication.

If in doubt, librarians are available with the library’s instant messaging service (blue bubble at the bottom of this page) or by email at .

DATABASES

 

 

Databases are online resources that libraries pay to access.

They contain bibliographic references, mainly to articles, books, chapters, newspapers, or journals, but also to videos and audio documents.

The documents available through databases are often not accessible on the open Internet. Databases provide scientific working documents of much higher quality than search engines like Google or other tools like Wikipedia.

Since the content is behind a paywall, you must connect via VPN or use a campus computer to access it.

For more information about VPN:

Two lists provide links to the databases accessible to UniNE users:

Alphabetical listing of general databases

This is a list of general databases arranged alphabetically. It is useful when you know the name of the database you want to use.

Databases listed by discipline

This is a list of databases organized by discipline. It is useful for finding articles on a specific subject or field.

Before starting any search in the databases, make sure that:

Each database has its own specifics and offers different search tools. However, some important steps are common to every type of search and every database.

Determine the keywords

Check if the database provides a thesaurus to identify the keywords used to describe the works you are searching for. Start your search with the keywords that come to mind spontaneously.

Try to find 2–3 relevant articles and see which keywords the database uses to describe them. Reuse these keywords in new searches and check if the results differ from your initial search.

Use the appropriate language to query the database, which will primarily be English.

Using Boolean search

The three basic Boolean operators are AND, OR, and NOT. They are very useful for subject searches because they allow you to include or exclude concepts.

  • For example, if you want to find articles on climate migration that focus on humans but not animals, you can limit your search as follows: Climate change AND Migration NOT Species.

It is also possible to use Boolean operators by combining several types of criteria, e.g., Piguet (Author) AND The uneven geography of research on “environmental migration” (Title ou Article Title) AND 2018 (Publication Year ou Published).

Using truncation

Truncation allows you to broaden your search results by including different forms of a word, among others.

The symbol used for truncation varies between databases, but the asterisk (*) is often used. Check the database help section for details. For example:

  • biolog* (= biology, biological, biologically, biologic, biologie, biologique, …)​
  • migr* (= migrant, migrants, migration, migrations, migrer, Migrantinnen, …)

Contact us

If you do not get the desired results from a database, consult the librarians, who are available via the library’s instant messaging service (blue bubble at the bottom of this page) or by email at .

There are two possible reasons:

UniNE Authentication

The website where you found the article does not recognize your affiliation with UniNE. If you are not using a UniNE campus computer, make sure you have installed the VPN on your computer or mobile device.

UniNE does not have a subscription to access this article

In this case, note the article’s reference. Check the Swisscovery catalog to see if a library holds the print version of the journal so you can consult it or request a scan of the article you are looking for.

Contact Us

Librarians are available via the library’s instant messaging service (blue bubble at the bottom of this page) or by email at info.biblio@unine.ch.

E-BOOKS

The UniNE e-books can be found on the following pages:

PCMaciPhone / iPad
Acta SanctorumOuiOuiOui
Archives.orgOuiOuiOui
Bibliothèque numérique romandeOuiOuiOui
Blackwell Reference OnlineOuiOuiOui
Blackwell Online BookOuiOuiOui
Brepols Misc. OnlineOuiOuiOui *
CairnOuiNonNon
Classiques Sciences SocialesOuiOuiOui
DawsoneraOuiNonNon
DOABOuiOuiOui
Early English Books OnlineOuiOuiOui
ECCO I & IIOuiOuiOui
Ecrits sur l’ArtOuiOuiOui
ElsevierOuiOuiOui
Emerald Manag. XtraOuiNonOui
GallicaOuiOuiOui
GutenbergOuiOuiOui
HarmathèqueOuiOuiOui **
The Making of the Modern WorldOuiOuiOui
Patrologie LatineOuiOuiOui
Springer e-books Business & EconomicsOuiOuiOui
Supplementum Epigraphicum GraecumOuiOuiOui
* mais via le login Shibboleth
** mais il faut télécharger l’application « Bluereader » et créer une ID Adobe

NEWSPAPERS &

PRESS ARTICLES

  • 20 Minutes (Europresse, Nexis, PressReader)
  • 24 Heures (Europresse, Nexis)
  • Le Matin (Europresse)
  • Le Monde (Europresse)
  • NZZ (Nexis, PressReader)
  • Le Temps (Nexis, Europresse, PressReader)
  • La Tribune de Genève (Europresse, Nexis)

The full list of titles is available on the library website page:

The UniNE library provides a list of daily newspapers on its website. From this page, the platforms Europresse, Nexis, and PressReader give you access to an impressive number of daily newspapers and press articles.

TECHNICAL SUPPORT 

TECHNOLOGIES

Access to the UniNE wireless (Wi-Fi) network is open to the entire university community, its partners, and guests.
Please consult the documentation to configure different types of devices for use on the UniNE network.

Network “unine”

The wireless network named “unine” is intended for UniNE students, staff, and university partners. Usernames and passwords can be saved on the device, eliminating the need to re-enter credentials at each connection. This is especially useful for smartphones, where typing such details can be more cumbersome.

To access UniNE library resources off-campus or on a mobile device, follow the instructions on this site’s VPN page.

Some resources are also accessible remotely via Shibboleth – SWITCHaai using your UniNE login.

Here are some examples among the many ways to stay informed on a particular topic.

Database Alerts

Many databases allow you to create email and RSS alerts that regularly provide summaries of new items added to the databases. These alerts can be more useful than journal-specific alerts because they cover multiple journals and span multiple disciplines.

Google Scholar

Google Scholar allows you to create free alerts and sends the results by email. You don’t need a Google account to set up alerts. Simply type your desired search query into the Google Scholar search bar, then click the envelope icon in the lower-left column on the results page.

Project MUSE​
Project MUSE offers the option to create weekly alerts for new journal issues or newly added titles in the database. Registration is required.

Scopus 
Scopus offers two types of alerts: a search alert—where Scopus saves your search criteria and notifies you when a new document matches them; and a citation alert—you receive an email when a selected article is cited.

Journal Alerts

See the FAQ “How to create alerts for journals”.

Newsletters

Research institutes, associations, and organizations publish free newsletters that are easy to subscribe to, as they are often prominently featured on their websites. Increasingly, these newsletters are available electronically or in abbreviated form on social media.

Groups and Social Networks

Often underestimated, sharing academic information through virtual communities and social networks can create opportunities for collaboration and discoveries that might not have been possible through other channels.

  • Academia.edu
    A platform for sharing research works, it supports the Open Access movement. Researchers can easily disseminate their work and stay up to date with the research of other members.
  • LinkedIn
    It enables you to keep in touch with other professionals and join interest groups. You’ll find groups of researchers, alumni, and professional organizations. Some groups are open, with visible discussions; others are private and require approval from a group manager to join.
  • Mendeley Web
    Mendeley is a social network for researchers as well as reference management software. Its groups are organized by discipline and facilitate the discovery of collections on specific topics.
  • ResearchGate
    A social network for researchers and scientists across all disciplines, it is available for free and offers semantic scientific search as well as a timeline of shared files. The site also provides a public file server, literature management with footnotes, a forum, methodological discussions, and exchange groups.

The DIRT site – Digital Research Tools – is a directory of digital tools for academic use, developed by the Universities of Berkeley, Chicago, and Madison.

Bamboo DIRT offers lists of tools, including for:

  • References management : CiteULike, Mendeley, Zotero
  • Academic social networks : Academia
  • Collaborative work : DropBox, Evernote, AllOurIdeas
  • Aggregations : mashups
  • Visual search engines
  • Geolocation tools : BatchGeo, GeoCommons
  • Blog creation : Blogger
  • Link management : Delicious, Diigo

OPEN ACCESS

 

Also known as “open archives” or “free access,” Open Access is an alternative form of scientific publishing and a relatively recent economic model.

It provides free, rapid, wide-ranging, and long-term access to scientific publications stored in institutional repositories or published in Open Access journals.

In addition, large, regularly updated databases centralize and provide access to a vast number of scientific publications deposited in hundreds of institutional repositories worldwide—OAIster being one example.

Open Access works are listed in open archives, including:

  • Libra
    The UniNE institutional repository.
  • OAISTER
    The world’s largest open archive harvesting site.

The University of Neuchâtel provides tools and resources to help you publish in Open Access — whether through the Libra repository, in an open access journal, or via APC funding that enables publication in hybrid journals. You can find all the necessary information on the Publish in Open Access webpage.

REFERENCES & CITATIONS

Choosing a reference management software is not a trivial matter. Each program has its own advantages and disadvantages.

The university community mainly uses Zotero (free, downloadable at www.zotero.org) and EndNote (paid for by UniNE; installation available upon request through SITEL), but other software may also be suitable depending on your working style and intended use.

Comparison table of reference management software

EndNote EndNote Web Mendeley Zotero
Prix Gratuit si membre UniNE Gratuit Gratuit
payant dès 1Gb
Gratuit
payant dès 300 Mb
Open source Non Non Non Oui
Systèmes compatibles Windows, Mac Windows, Mac, Linux Windows, Mac, Linux Windows, Mac, Linux
Mémoire maximale Illimitée, nbre max recommandé 100’000 réf. Entre 10’000 et 25’000 réf. Illimitée sur desktop, Limitée sur base locale Illimitée sur desktop, Limitée sur base locale
Ajouter des notes aux PDF Oui à partir de version X5 Non Oui Oui
Recherche PDF full text Oui à partir de version X4  Non Oui Oui
Recherche directe de catalogues en ligne Oui Oui Non Non
Export direct depuis les bases de données Oui Oui Oui Oui
Création de bibliographies et notes de bas de page Oui Oui Oui Oui
Screen capture  Non Non Oui Oui
Fonction “rechercher / remplacer” Oui Non Non Non
Application mobile Oui, mais payante (CHF 10.- )  Oui, mais payante (CHF 10.-) Non, accès via Internet Non, accès via Internet
Détéction de références à double Oui Oui Oui Seulement durant la synchronisation
Ecriture simultanée / travail de groupe Non Oui Oui Oui
Nbre de styles + de 5’000 + de 3’400 + de 1’600 + de 1’600
Création de style personnalisé Oui Non Oui, mais langage XML Oui mais langage CSL
Flux RSS des références Non Non Oui Oui

http://www.unine.ch/sitel/hotline

SITEL provides EndNote to the entire UniNE university community, including students.

To find information about citation rules, please visit our Services page under the “Citations” section.

UNINE PUBLICATIONS

Publications & Research Portal – Libra

References for a large number of publications (articles, books, book chapters, reports, etc.) from the University of Neuchâtel can be found on the Libra Publications Portal. Links to full texts are sometimes included with the references.

RéroDoc

Publications from UniNE deposited on RéroDoc (up to the end of 2019) are all freely downloadable in open access. Only those publications that authors have chosen to deposit and for which publishers have granted permission are available.

The guidelines for handing in your thesis can be found on the page:

None of the FAQ questions answer my problem, what can I do ?

contact us